Museum Scores Highly in Visit England Quality Assessment

In a recent inspection by the Visit England Quality Assessment Inspector, the River & Rowing Museum in Henley on Thames, was awarded the Visit England Quality Rose Marque.

Internationally recognised as a symbol of excellence, it is only awarded to attractions that have been independently assessed against the national standards of the Visitor Attraction Quality Assurance Scheme. Judged against a range of strict criteria, the Visit England assessors check the services and facilities offered, looking at every aspect of the business from the efficiency of the booking process to the facilities on site.

During the recent assessment, Visit England noted that:  “The River & Rowing Museum is a distinctive and appealing modern museum with high standards evident across the visitor journey.”

Recently opened, the Museum’s new exhibition ‘An Earthly Paradise: William Morris & The Thames’ was singled out for praise, with the assessor noting that it is “delightfully presented, and fully justifies the star billing.”  The assessor also commented that: “The Museum has a strong local and regional reputation for high class permanent and temporary exhibitions…visitors cannot fail to be impressed by the breadth and variety of the exhibitions which offer something for everybody.”

The Museum’s shop and on site café also received very high levels of praise for the range of products, excellent food and good atmosphere.

Dr Sarah Posey, Director, River & Rowing Museum: “I’m delighted with the high score that the Museum received from Visit England.  Their incredibly rigorous assessment considered every aspect of the Museum’s offer, and I am particularly proud that the strength of our customer care and the welcome from our visitor services team was highlighted.”


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