Bell Surgery Eases into New Normal

The Bell Surgery are open to provide care and medical treatment to you. You can still call the surgery (in hours), 111 (out of hours) or 999 (in emergencies) if you have any symptoms that are worrying you.

They are providing telephone consultations and have access to secure video conferencing to allow face to face consultations with patients where needed. This enables them to deal with a significant proportion of medical problems without bringing patients into the surgery. All you need for this is a compatible smartphone or tablet.
Following an initial telephone or video consultation, if a clinician feels that you need to come to the surgery for a face to face appointment this will be arranged.

When you see a clinician they will be wearing full PPE with surgical masks to protect you and themselves.

You’ll be asked to follow the instructions below before coming to the surgery:

  • Phone us on your arrival in the car park to check in with reception and stay in your car (where possible) until we invite you into the surgery at the time of your appointment.
  • If you do not have a phone with you please use the intercom at the main entrance to talk to reception.
  • Please wear a face covering. This can be a scarf, mask or any other suitable garment.
  • Use your own loo at home so you do not need to use the surgery toilets.
  • Wash your hands when you return home.

COVID 19 Testing
You can apply for COVID-19 testing if you are over 5 and have symptoms of COVID-19 or are in a household with a symptomatic person. Please check the NHS website for details and for how to apply.

Routine Reviews
Our Nurses Cathy, Simone & Annabel are continuing to support our patients with asthma, COPD or diabetes by doing reviews over the telephone or via video conferencing. Patients have been coming into the surgery for blood tests and other physical health checks where required. If you think you need some help managing a long-term health condition please get in touch to book a telephone review.
Rules have been relaxed and we can now issue Prescriptions with a 56 day supply.
(This applies to all medication apart from controlled drugs).
One of the biggest challenges since lockdown has been the NHS restrictions that only allowed us to issue Prescriptions with a supply of 28 days.This resulted in an increase in workload for staff and patients.
However, they are now allowed to go back to issuing your usual 2 months supply (56 days) which is great news for patients and the Bell Surgery team.
You will still need to request your next Prescription via Patient Access 7 -10 days before you run out of your supply.
Your prescription should then be available for you to collect from the Pharmacy within 3 working days.

Cervical Screening Restarts
Public Health England have now restarted the Cervical Screening Programme.
If you are eligible and your screening is due you will receive an invitation from them to book an appointment at the Surgery with our Nurses. If your appointment was cancelled due to COVID-19 we will be in contact with you.
It is important to have regular screening so if you think you are due or have any concerns about coming to the surgery please do not hesitate to contact us and a Nurse will be happy to discuss it with you.

The Bell Surgery is part of a Community Physiotherapy pilot project. If you have a problem that affects your neck, back, bones, joints or muscles you can book a telephone appointment to talk to the Physiotherapist who will assess, diagnose and advise you of appropriate treatment options. Contact Reception on 01491 843250 if you would like to access this service.

The surgery has been working closely with the Patient Participation Group (PPG) throughout this challenging time and continue to work closely with them. Feedback from patients either directly or through the PPG is welcome.  If you would like to join the PPG or be involved please contact the PPG Chair Janet Waters at or on her mobile 07730 468561.

To real the full newsletter go to the-bell-surgery-newsletter-june-2020



Leave a Comment

Want to join the discussion?
Feel free to contribute!

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.