The safety of its members is paramount at Phyllis Court Club and after intensive staff training and a realignment of their operational protocols, the Club has been audited and successfully awarded The Food Alert COVID-19 certification.
Food Alert is a food hygiene and safety management software for hospitality. The Food Alert COVID-19 Certification is given to businesses within the hospitality industry who have all the necessary control measures in place that protect their customers, visitors and employees from Coronavirus.
Food Alert has created a comprehensive COVID-19 standard which details actions that should be implemented across the business in order to achieve the accreditation.
Phyllis Court received an extremely thorough risk assessment template to work their way through to obtain the accreditation. Charlotte Hughes, Sports & Fitness Facilities Manager coordinated the audit for the team and oversaw the creation of risk assessments for each area with department Managers. The risk assessments were then tested in practice and modified as required to ensure they were fit for purpose.
The Club now offers a number of socially distanced areas to eat safely indoors and outside. They have introduced measures including new signage, cleaning regimes, sanitising stations across the Club and a mobile ordering service which allows members to order drinks and sandwiches to their table reducing interaction with staff and helping to maintain social distancing between fellow members and staff.
CEO Chris Hogan said, “Safety is Phyllis Courts top priority at the moment and this certification, along with the AA Covid Confident certification reinforces that Phyllis Court are working hard to keep Members and staff safe at the Club.”