Care Quality Commission Report Gives Chiltern Centre Good Rating

Local disability charity, The Chiltern Centre has received it’s first Care Quality Commission (CQC)c report since registering with them in 2019. The Centre achieved a rating of Good for each of the five inspection areas (safe, effective, caring responsive and well-led) with an overall rating of Good.

Key highlights from the report include, ‘People experienced person centred care from staff who were compassionate and knew people’s needs,’ and, ‘The culture of the service promoted independence, choices and empowerment for the people living in the service… People’s care was focused around their needs and staff supported people to engage in activities in the service and outside in the community.’ The report also highlighted some of the feedback from families who use the centre such as, ‘Think you all do an amazing job, especially in light of the challenges of the pandemic. Really have helped us get through this time. Should all be proud of the job you do and the difference of you make to all the young people and their families.”

The Chiltern Centre, provides short break respite care for young people with disabilities and had been previously been registered with Ofsted. However, in a 2019 report Ofsted ruled that the Centre was no longer ‘wholly or mainly’ looking after children and therefore could not continue with an Ofsted registration. In line with this, the Centre increased the age range for which it catered to young people aged 16 – 30, and registered with CQC. This report marks the first inspection since the new registration.

Service manager, Gareth Groves said, “We are extremely pleased with the outcome of this report by CQC. It is a great reflection of the hard work and commitment that all the team put in every day to provide care that encompasses the values of compassion, kindness, dignity and respect. We have come a long way since we registered with CQC in 2019 and we have done this in the context of all the extra challenges of the pandemic. I am personally very proud of everything that we have achieved as a team and it is a real pleasure to see this hard work and dedication recognised by CQC. As always, we will continue to build on this success to provide the very best service to all the young people with disabilities who need our support.”

You can read the full report here https://www.cqc.org.uk/provider/1-101676189/reports