Thames Water Need to do Better on Fixing Leaks in Henley

A water leak in Duke Street which was reported a few weeks ago on Fix-my-Street is still running and wasting valuable water during the drought.

Thames Water are aware of the leak and it is on their reported leaks map stating “A leak has been reported at this location. We’re investigating and we’ll send an engineer out as soon as we can.”

With Thames Water imposing a hosepipe ban from next Wednesday (24 August), the company are asking customers to save water whilst wasting water themselves by not fixing leaks.

The online map also shows leaks on Deanfield Road, Wilson Avenue and Damer Gardens in Henley.  The Deanfield Road leak has now been fixed.

According to the BBC, Thames Water has the worst record on leaks out of all nine water companies in the UK.

Cathryn Ross, Strategy and Regulatory Affairs Director at Thames Water said: “We totally accept we need to do better on fixing leaks, that’s why we’re fixing more than 1,100 leaks every week. We are not where we need to be, we have a lot of work to do to fix Thames Water.”

We did not receive a response to our request for information about the Duke Street leak this week.

 

4 comments
  1. Anne says:

    This is totally unacceptable. Thames Water is a chaotic mess but our money is not being used to update obsolete and fractured infrastructure. It is being doled out as ‘bonuses’ to the already overpaid charlatans who are financially raping their customers.

    “Cathryn Ross, Strategy and Regulatory Affairs Director at Thames Water said: ‘We totally accept we need to do better on fixing leaks, that’s why we’re fixing more than 1,100 leaks every week'” If Cathryn Ross totally accepts the need to do better on fixing leaks, she should have her salary indicate her commitment and be adjusted downwards accordingly and bonuses must be frozen. This is an outrage to the British people. Where is the evidence to show that Thames Water is fixing more than 1,100 leaks every week? And is there a bridge she wants to sell us too?

    Reply
  2. The Vole says:

    We should only pay 75% of our water bills until Thames Water fix all the leaks.

    Look at it this way: A sandwich shop makes one hundred sandwiches a day. The owner knows that 25 will be lost to rats or theft each day, but he will sell the other 75 successfully. The sandwiches that are sold will need to be priced to compensate for the 25 that are lost.

    Thames Water loose 25% of their output a day. The commodity they sell us is free to them – it falls from the sky. I accept that purification, treatment and the facilities for those processes cost. This mean that they are charging us for 100% of their output, even though they can only ever hope to sell 75%. We are paying for 25% they can never, ever hope to deliver. We still pay for that 25%. In essence we are over charged due to their inefficiency.

    We are, therefore, overcharged by 25%.

    Reply

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