Situation Vacant – Audience Experience Manager

The Audience Experience Manager (AEM) will be responsible for ensuring the exceptional delivery of all audience services at our grade 2 listed theatre. The role involves overseeing the smooth and efficient day-to-day operations of Front of House, Bar, Coffee Bar and Box Office, as well as identifying and implementing strategies to maintain and enhance the Front of House experience.

The AEM will lead and develop a team of over one hundred volunteers who perform the roles of Front of Managers, bar and coffee bar staff, ushers and Box Office assistants.  They will guide the team in maintaining a safe, warm, friendly, and vibrant environment for audiences, visitors, and staff. The AEM will play a crucial role in upholding excellent customer service for all theatre patrons, visiting companies, and artists.

In collaboration with the Marketing Manager, the AEM will contribute to audience development initiatives and projects. Additionally, they will monitor and report on sales and audience statistics.

For a full job specification go to https://kentontheatre.co.uk/join-us/join-our-team/audience-experience-manager/

Please email a CV and cover letter to: recruitment@kentontheatre.co.uk ensuring that Audience Experience Manager is included in the subject line.

Deadline for applications: Friday 1 March 2024
In-person interviews to take place: week commencing: Monday 4 March 2024

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