Advice on Ticket Fraud

Action Fraud, the national fraud and cybercrime reporting service, has launched a ticket fraud awareness campaign, warning people to be alert to fraudsters trying to catch out people planning for popular and sold-out events. Last year more than 8,700 people reported they had been a victim ticket fraud, with a total of £6.7 million lost. This works out to an average loss of £772 per victim.

How to protect yourself from ticket fraud:

  • Only buy tickets from the venue’s box office, the promoter, an official agent or a well-known and reputable ticket exchange site.
  • Avoid paying for tickets by bank transfer, especially if buying from someone unknown. Credit card or payment services such as PayPal give you a better chance of recovering the money if you become a victim of fraud.
  • The password you use for your email account, as well as any other accounts you use to purchase tickets, should be different from all your other passwords. Use three random words to create a strong and memorable password, and enable 2-step verification (2SV).
  • Be wary of unsolicited emails, texts or adverts offering unbelievably good deals on tickets.
  • Is the vendor a member of Society of Ticket Agents and Retailers (STAR)? If they are, the company has signed up to their strict governing standards. STAR also offers an approved Alternative Dispute Resolution service to help customers with outstanding complaints. For more information visit star.org.uk/buy_safe.

Report ticket fraud

If you feel at all suspicious, report the email to the Suspicious Email Reporting Service (SERS) at report@phishing.gov.uk. For more advice on how to stay secure online, please visit cyberaware.gov.uk.

Find out how to protect yourself from fraud: https://stopthinkfraud.campaign.gov.uk

If you have been a victim of fraud or cybercrime, report it at www.actionfraud.police.uk or by calling 0300 123 2040.

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