From 1 April 2019 GWR has introduced the Delay Repay compensation scheme for passengers holding single, return and weekly tickets.
If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more, whatever the cause.
What is Delay Repay 15?
Delay Repay is a national compensation scheme across most train operating companies. The scheme will compensate customers with single, return or weekly tickets who have been delayed more than 15 minutes. Customer details and favourite journeys can be saved when setting up an online Delay Repay account – making claiming even easier.
Find out more at: